Privacy Policy
This Privacy Policy applies to the services provided by SOLEAN San Francisco.
You can reach us via info@soleansf.com.
At SOLEAN, we value your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and the rights you have regarding your information.
1. Responsible person
The entity responsible for data processing on this website is:
ECOMWERDA
Verlengde Schrans 44
8932 NP Leeuwarden
The Netherlands
Email: info@soleansf.com
Telephone: +1 628 272 5128
As a company based in the European Union (Netherlands), we process personal data in accordance with the GDPR.
Our online store operates under the shop name SOLEAN San Francisco and primarily supplies goods to customers in the United States.
Information We Collect
We collect personal data that you provide when placing an order, creating an account, or contacting our customer service. This may include:
* Full name
* Address details (shipping & billing)
* Email address
* Phone number
* Payment information
* IP address and device information
* Website usage and activity data
We collect this information to ensure a smooth shopping experience and to provide you with personalized service and support.
How We Use Your Information
Your data is used only for legitimate business purposes, such as:
* Processing and shipping your orders efficiently and accurately
* Providing customer service and support when you need assistance
* Sending order updates, promotions, or relevant information (only if you've opted in)
* Improving our website and shopping experience through analytics and feedback
We will never sell, rent, or trade your personal data to third parties.
Sharing Information with Third Parties
We only share your information with trusted third-party service providers when it's necessary to fulfill your order or maintain our operations — for example:
* Payment processors
* Shipping and logistics partners
* IT and hosting service providers
All third parties we work with are required to handle your data securely and in compliance with applicable privacy laws.
We may also disclose information if legally required to do so by government or regulatory authorities.
Data Retention
We keep your data only as long as necessary to fulfill the purposes described in this policy, or as required by law.
When personal data is no longer needed, it is safely deleted or anonymized.
Cookies
Our website uses cookies to enhance functionality, analyze traffic, and improve marketing performance.
Cookies help us remember your preferences and improve your shopping experience.
You can manage or disable cookies at any time through your browser settings.
Your Rights
As a customer, you have full control over your personal data. You have the right to:
* Request access to the personal information we hold about you
* Request correction of inaccurate or outdated data
* Request deletion ("right to be forgotten") of your data
* Object to the processing of your data for certain purposes
* Request a copy of your data (data portability)
To exercise any of these rights, please contact us at info@soleansf.com.
We'll respond to your request within a reasonable time frame, in accordance with applicable privacy regulations.
Company Information
Shop Name
SOLEAN San Francisco
Company Name
ECOMWERDA
Company Registration Number
99917750
Email
info@soleansf.com
Telephone
+1 628 272 5128
Support Hours
Monday – Friday, 9:00 AM – 5:00 PM (ET)
Our customer support team usually responds within 12–24 hours on business days.
Business Address
Verlengde Schrans 44
8932 NP Leeuwarden
The Netherlands
Warehouse Address
41 Tomahawk Dr
San Anselmo, CA 94960
United States
Please note: This warehouse is used for logistics and shipping purposes only. It is not a return address. Returns sent to this location cannot be accepted.